🧰 What you get
- Unlimited user support during business hours
- Remote remediation for Windows & macOS
- Application help (M365, Google, VPN, printing)
Included
Helpdesk & Remote Support
Your users get quick answers from real engineers—via email, phone, or the desktop agent. Most fixes happen remotely in minutes; onsite visits are available when hands are required.
⚡ Service levels
- Priority triage for outages & security events
- Ticket portal with email updates
- Monthly service reports
Maintenance & Monitoring
24×7 monitoring watches your endpoints, servers, and key services. We remediate quietly in the background and alert you only when decisions are needed.
💻 Endpoint Care
- RMM agent health & heartbeat
- Automated cleanup & updates
- Next-gen AV/EDR (managed)
🖥️ Server Health
- Resource & service monitors
- Backup job verification
- Certificate & SSL expiry alerts
🛠️ Proactive Tasks
- Automated remediation
- Standardized baselines
- Quarterly tune-ups
Maintenance Playbook
📅 Weekly
- Patch pilot & review
- Agent drift fixes
📆 Monthly
- Broad patch deployment
- Third-party updates
- Restore spot-tests
🧭 Quarterly
- Onsite checks
- Firmware & BIOS review
- Capacity & roadmap
Reporting & KPIs
📊 Patch Compliance
Coverage, exceptions, and remediation targets—at a glance.
💾 Backup Assurance
Success/Failure trend, RPO/RTO alignment, and test evidence.
🧭 Risk & Roadmap
Top findings with owners and a simple, budget-aware plan.
Maintenance Windows
Weekly
Pilot patches, alert review, automation fixes
Monthly
Patch rollout, app updates, restore spot-tests, reports
Quarterly
Onsite checks, firmware review, capacity plan, roadmap
Response SLAs
Critical (P1)
Outage/security
Outage/security
Response: < 15 min
Work start: < 1 hr
Work start: < 1 hr
High (P2)
Multiple users
Multiple users
Response: < 1 hr
Work start: same day
Work start: same day
Normal (P3)
Single user
Single user
Response: < 4 hrs
Work start: 1–2 days
Work start: 1–2 days
Patching & Compliance
We keep OS and critical apps current with staged rings and maintenance windows that respect your business. Need reporting for frameworks like CIS, HIPAA, or cyber-insurance? We’ve got that too.
🖥️ Windows & macOS
- Patch rings (pilot → broad)
- Deferrals & blackout windows
- Rollback plans
🧩 Third-Party Apps
- Browsers, Java, Zoom, Adobe, etc.
- Silent install enforcement
- Vulnerability prioritization
📑 Evidence & Policy
- Patch compliance reports
- Configuration baselines
- Audit-ready documentation
User On/Offboarding
New hires ready on day one; departures handled securely. Automation keeps accounts, access, and equipment consistent.
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🎒 Onboarding
Accounts, groups, licensing, and devices pre-loaded with apps.
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🔐 Access Governance
Role-based access, MFA & Conditional Access, periodic reviews.
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🧹 Offboarding
Disable, retain, transfer data, and wipe devices cleanly.
Cloud Productivity (Microsoft 365 / Google)
Keep collaboration secure and tidy. We manage identities, policies, and licensing so your team can focus on the work.
🔐 Identity & Security
- Azure AD / Google Workspace
- MFA & Conditional Access
- Baseline hardening & alerts
📂 Collaboration
- Teams / SharePoint / Drive governance
- Mailbox, groups, retention
- DLP & sharing controls
🧾 Licensing & Enablement
- Right-sized plans
- Security training
- Admin workshops
Asset & License Management
Always know what you own, where it is, and who uses it. We maintain a living inventory so budgeting and audits aren’t a scramble.
📦 Hardware Inventory
- Device details & location
- Warranty & lifecycle tracking
- Loaner & spare pool
🧾 Software & Licensing
- M365/Google & line-of-business apps
- License assignment & cleanup
- Renewal reminders
🛒 Procurement Help
Quotes, standardized builds, and asset tagging—new hires start on time with the right gear.
- Standard builds
- Vendor quotes
- Asset tagging
- DOA coverage
Network & Wi-Fi Management
From gateway to switch to AP, we build reliable networks with clear documentation and safe defaults.
Design Standards
- Segmentation & VLANs with clear naming
- Guest & IoT isolation by default
- Secure VPN & admin access
VoIP Phones
Modern, flexible calling for office, remote, and mobile users. We design call flows, provision devices, and support your team.
Numbers & E911
Auto-attendants
Hunt groups
Users & devices
Reports & QoS
✨ Highlights
- Desk phones & softphones
- Transcription
- Teams & CRM hooks
- Holiday schedules
Backup & Disaster Recovery
Backups you can trust—and restore quickly. We protect servers, cloud data, and endpoints with tested recovery plans.
🛡️ What We Protect
- Servers (physical/virtual)
- Workstations & laptops
- Microsoft 365 / Google Workspace
⚙️ How It Works
- 3-2-1 strategy with offsite copies
- Encryption in transit & at rest
- Automated verification
🚀 Recovery-Ready
- Documented RPO/RTO targets
- Periodic test restores
- Runbook for incidents
IT Projects
Scoped projects with clear timelines, fixed pricing options, and minimal disruption.
Common Questions
- How do you price managed services?
- Most plans are per-user per-month with options for servers, network gear, and specialized systems. We’ll align coverage to your environment and budget.
- Can you work with our existing IT person?
- Absolutely. We frequently co-manage—handling monitoring, patching, and escalations while internal IT focuses on projects and staff support.
- What’s the onboarding process?
- Discovery → documentation → agent & security deployment → stabilization → quarterly roadmap. Typical onboarding is 2–4 weeks depending on size.
- Do you offer after-hours support?
- Yes. We offer extended and 24×7 options for organizations that need it.